Privacy Policy

1. Introduction

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us — Eagle Chauffeuring Ltd. We recommend you print a copy for your records.

By using our website (www.eaglechauffeuringltd.co.uk) or our booking services, you agree to the collection and use of your information as described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

Contact details: name, email address, telephone number, billing address when you make an enquiry or booking form submission.

Payment information: credit/debit card details (processed via our secure payment gateway).

2.2 Information Collected Automatically

Technical data: IP address, browser type/version, device identifiers, operating system.

Usage data: pages visited, time spent, referral URLs, click-stream data.

2.3 Information from Third Parties

Where permitted by law, we may receive information about you from:

Payment processors and fraud-prevention services.

Analytics providers (e.g. Google Analytics) regarding your use of our website.

3. How We Use Your Information

We use your personal data for the following purposes:

Purpose Legal Basis Examples

To provide and manage your bookings Performance of contract Confirming reservations, billing

To communicate with you Legitimate interest; Consent Responding to enquiries; sending updates

To improve our website and services Legitimate interest Analytics, troubleshooting, testing

To comply with legal obligations Legal obligation Record-keeping, tax reporting

To send marketing communications (where consent given) Consent Newsletters, promotional offers

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to distinguish you from other users and improve your experience. You can manage cookie settings via your browser. For details see our Cookie Policy at www.eaglechauffeuringltd.co.uk/cookies.

5. Sharing Your Information

5.1 Service Providers

We may share your data with trusted third-party service providers who help deliver our services — e.g. payment processors, IT hosting, analytics.

5.2 Legal Requirements

We may disclose personal data if required by law, regulation, or court order, or to protect rights, property, or safety of Eagle Chauffeuring Ltd, our customers or others.

5.3 Business Transfers

If Eagle Chauffeuring Ltd is involved in a merger, acquisition or asset sale, your personal data may be transferred. You will be notified of any change in ownership or use of your personal data.

6. International Transfers

Your information may be processed in countries outside the UK. Whenever we transfer data internationally, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Security

We implement technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction or damage (e.g. encryption, access controls).

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out above, or as required by law (e.g. tax, accounting regulations).

9. Your Rights

Under UK GDPR you have the right to:

Access your personal data.

Rectify inaccurate data.

Erase data (where we have no overriding legal basis to retain it).

Restrict or object to processing.

Data portability.

Withdraw consent at any time (without affecting processing prior to withdrawal).

To exercise any right, please contact us as below. We will respond within one month.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to have it removed.

11. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” at the top will reflect the last revision. We encourage you to review this Policy periodically.

12. Contact Us

Eagle Chauffeuring Ltd

Data Controller: Eagle Chauffeuring Ltd 15977933

Registered office: 114 Acklam Road, Thornaby, Stockton-On-Tees, England, TS17 7JR

Email: info@eaglechauffeuringltd.co.uk

Telephone: +44 (0) 1642 433 669

If you have any questions or wish to exercise your rights, please get in touch.